Shop Policies

Shipping & Delivery

-I ship worldwide. 

-Sculptures are posted within 7 days from receiving cleared payment via Paypal (excepting custom ordered pieces). I live rurally and ship on specific days. Thank you for your patience. 

-Each piece is packaged with care using polyfill, bubble wrap, and packing pellets where necessary. Bubble wrap and other non-biodegradable packaging is repurposed from parcels I receive, to assist in minimising the environmental impact. 

-Items shipped via Australia Post with a tracking number. If you require parcel insurance or express postage please contact me to calculate the extra costs. 

International Shipping

-Your country's duty/import/customs taxes are not my responsibility. It is up to you to research and contact your customs office for more information. If a sculpture becomes held in your customs office, the charges associated are your responsibility. I cannot be held responsible for these charges.

-Customs and import taxes are often collected when you pick up a parcel from your post office. Please do not confuse this as an extra postal cost or charge from me. 

 

Payments & Refunds

-I only accept Paypal as method of payment.

-I do not offer refunds for change of mind. 

-Items shipped after cleared payment is received (excepting custom order processing times). 

I do not offer refunds for a wrong choice made, however if a sculpture arrives damaged please make sure to email within 48 hours of receiving it as we can arrange for the damaged sculpture to be returned. Refund for the sculpture minus postage charges, would be sent after I receive the returned sculpture. 

Please be gentle with sculptures, and remember that they are pieces of art and not suitable for children under the age of 14 years.